Buyer FAQ

Can I trust the Sellers on the Restocks Marketplace?

Every purchase is guaranteed to be authentic as as described. Sellers are required to ship with tracking included. If you received an item and it is significantly different as described, you have 2 days to file a report with us. You can do this directly in the app. Our team will assist you in resolving the dispute.

 

Someone is selling a replica / fake, what do I do?

You can report any listing you believe to be fake or miscategorized by scrolling to the bottom of the listing and tapping “Report this listing”. We will review reports and remove listings found to be fake or miscategorized.

 

How do I place an order?

Browse the Marketplace collections or search for specific items. Once on a listing page tap “Buy”. Select your Shipping address, choose a payment option, and confirm the purchase. It’s that simple!

 

Can I return an item?

All sales are final. However, if you received an item and it is significantly different than as described in the listing, you have 2 days to file a report with us. Significant differences include inaccurate condition, undisclosed major flaws or defects, or receiving a different item than what was ordered. Items cannot be returned if they do not fit, or you change your mind. If you do change you mind, we encourage you list the item on the Restocks Marketplace!

 

Can I cancel my order?

All sales on the Restocks marketplace are final, for this reason you the buyer cannot cancel an order once it has been placed.

You can contact the seller via the order chat and ask them to cancel the sale, but it is up to the seller whether they decide to cancel the sale or not.

 

When will I receive my order?

Shipping times can vary depending on your location relative to the seller. Items will be shipped by your seller within three days of purchase. From there, items can take anywhere from 1-4 business days to arrive. We encourage you to track your item’s progress via the tracking number in the app.


My order never arrived, what do I do?

Sellers are required to ship their items with tracking numbers, and the tracking number must be provided to you and our team. Keep in mind there can be shipping delays outside of the control of the seller. If active tracking was provided and the item was shipped but never arrived please file a report and our team will assist you.

 

My order arrived, what do I do?

When your items arrived as described, please open the app and confirm receipt of the item in the app to notify us and the seller that you have received the items. Please leave a rating for your transaction when prompted to in the app. If your item is delivered and you do not mark it as received within two days we will assume you are happy with your purchase. Claims cannot be opened once the order has been marked as complete, and you will no longer be able to use the order chat.

 

Do you support international shipping?

At launch, we do not support shipping outside of the United States, this may change in the future, and we will announce.

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.